GloriousLink (abbr. GLi) keeps providing the best service in each phase. GLi support team is dedicated to providing real-time and timely support to avoid downtime at clients. We provide online services to work out the issue at soonest convenience.
For any non-artificial fault found within the warranty period, GLi provides the product general warranty from the invoice date. In addition to general warranty, GLi also offers DOA warranty. For any non-conforming or defect caused by GLi found within sixty (60) calendar days from the invoice date from GLi to Buyer.
Furthermore, GLi also provides warranty extension for special projects with premium charge.
Repair Time / Turn Around Time (TAT)
GLi shall provide a response notice within three (3) working days after receiving the RMA return from customer. Warranty repair or replacement shall be ready for shipping within fourteen (14) working days after confirming the receipt of defective unit(s). Out of warranty repair shall be finished after customer confirms and approves the proforma invoice (PI) for the RMA charge. For large quantity returns, GLi shall confirm the repair time separately.
Repair Warranty
GLi provides repair warranty for the repaired part or system：
– for Out of Warranty products or parts: three (3) months
– for In-Warranty or DOA products or parts: till the end of normal warranty period
Multiple Repairs
GLi shall be responsible for repair without any charge if repaired products or parts which exhibit the same failure caused by the same component within three (3) months after the date of shipment from GLi.